At Flowers Hampstead, we take pride in delivering luxury blooms that are as fresh as they are beautiful. As a trusted local Hampstead florist, we guarantee the freshness of all flowers delivered to households and businesses in the area. Every arrangement is crafted with care, ensuring each bouquet meets our high standards of quality and longevity.
Should your order arrive with any sign of damage or in a condition that does not meet our usual quality standards, please notify us as soon as possible on the day of delivery. To help us process your claim swiftly, we kindly ask that you provide clear photos of the damaged arrangement. Our team will then review the case and address your concerns promptly and professionally, as part of our ongoing commitment to Hampstead’s community.
Our fresh flowers come with a freshness window of at least five days from the day of delivery, provided basic care instructions are followed. If you notice concerns with the longevity of your flowers within this timeframe, please get in touch right away. We may request photos and further details to ensure transparency and continual improvement of our services.
Customer satisfaction is at the heart of what we do. If your order arrives damaged, does not meet freshness expectations within the specified window, or is incorrect, you can request one of the following:
Refunds are processed using the original payment method after the claim has been validated. Where a replacement is requested, we make every effort to match your original selection as closely as possible, depending on seasonal availability.
We are dedicated to providing considerate and attentive customer service to Hampstead residents and businesses. Should you wish to file a complaint about an experience with Flowers Hampstead, please contact us detailing your concerns and (if relevant) include photo evidence. Our team will respond within two working days to acknowledge receipt and outline the next steps, keeping you updated throughout the resolution process.
All customer feedback is taken seriously, helping us continually enhance our products and services. As a trusted local business, we value your input and are committed to resolving complaints fairly and efficiently, to ensure every experience with Flowers Hampstead exceeds your expectations.
Flowers Hampstead is proud to serve our neighbourhood with distinctive arrangements and a customer-centric approach. Our guarantees and transparent returns and complaints processes reflect our longstanding reputation as Hampstead’s local florist of choice for both households and businesses.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
