Welcome to Flowers Hampstead. We provide online flower delivery services to customers in Hampstead and surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully before making any purchase. These Terms constitute the entire agreement between you and Flowers Hampstead regarding our online flower delivery service and apply to all purchases made from customers in Hampstead and neighbouring regions.
To place an order for flowers or related products online, you must select your chosen items and add them to your shopping basket. Once you have completed your selection, proceed to the checkout and follow the instructions to finalise your order. During this process, you may be required to provide personal information including your full name, delivery address, contact number, and payment details. Please ensure all details provided are accurate and complete to avoid delays or order issues.
Once your order is placed, you will receive an order confirmation, summarising your purchase details. This confirmation does not guarantee acceptance of your order. Acceptance of your order and the completion of the contract between you and Flowers Hampstead will take place when we dispatch your flowers or related products, except where we have notified you that we do not accept your order or you have cancelled it in accordance with these Terms.
We reserve the right to refuse or cancel any order at our discretion for reasons including, but not limited to, product availability, errors in product or pricing information, or any violation of these Terms. Where orders cannot be fulfilled, you will be notified, and any payment made will be refunded promptly.
All products are subject to availability and seasonal variation. In the event that we are unable to supply the exact flowers or items ordered, we reserve the right to substitute with a product of equal or greater value and similar style, quality, and colour where possible. We will endeavour to contact you if a major substitution is required, but this may not always be possible due to delivery timescales.
Product images displayed on our website are for illustrative purposes. Actual products delivered may vary slightly in appearance due to seasonal variations and availability of flower varieties. We strive to ensure all bouquets closely resemble their online descriptions.
Flowers Hampstead accepts major debit and credit cards as methods of payment. Payment is required at the point of order or as otherwise specified during checkout. All prices for products and delivery are quoted in Great British Pounds (GBP) and are inclusive of VAT, where applicable, unless otherwise stated.
By submitting a payment, you confirm that you are the authorised holder of the card and have sufficient funds or credit facilities to cover the purchase price. If your payment is declined or not authorised, your order will not be processed, and Flowers Hampstead will not be liable for any resulting delay or non-delivery.
We offer flower delivery services throughout Hampstead and nearby areas. During the order process, you will be asked to specify a delivery address and, if required, select a preferred delivery date. We strive to meet requested delivery dates and times. However, delivery times are estimates only and are not guaranteed unless explicitly stated.
It is your responsibility to ensure that the delivery address is accurate and complete. If the recipient is not available at the delivery address, we may attempt to leave the flowers with a neighbour or in a safe, sheltered place. If redelivery or rearrangement is necessary through no fault of ours, additional charges may apply. We are not responsible for failed deliveries due to incomplete or incorrect address information provided by you.
Please note that delivery coverage and availability may vary. In the event that we cannot deliver to your chosen postcode or area, we will inform you as soon as possible and issue a refund if payment has already been taken.
Due to the perishable nature of flowers, returns are generally not accepted unless your order arrives damaged, incorrect, or not as described. Inspect flowers upon receipt and notify us within 24 hours if you believe there is a problem. We may request photos and further details to investigate the matter and, if your claim is verified, we will offer an appropriate solution such as a replacement, refund, or partial credit.
You have the right to cancel your order no later than 24 hours before the scheduled delivery date. To cancel, you must contact us via the channels provided on our website and supply your order details. Cancellations requested after this time, or after the flowers have already been dispatched, may not be possible and will be handled at our discretion.
Refunds will be processed using the original payment method. Please allow up to seven working days for refunds to appear in your account, depending on your payment provider. We reserve the right to deduct amounts for any direct costs incurred as a result of a cancelled order.
If you include a personal message with your flower delivery, we reserve the right to refuse or amend any message that we deem to be offensive, inappropriate, or contrary to our policies. We will do our best to accommodate special instructions, but cannot guarantee compliance in all cases, especially where instructions may not be feasible or may conflict with our operational requirements or our delivery partner’s terms.
Flowers Hampstead shall not be liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to, adverse weather, delays by carriers, or events categorised as force majeure. Our liability for breach of contract or negligence shall, in any event, be limited to the value of the order placed by you.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for any other liability which cannot be limited or excluded by law.
We are not responsible for any indirect or consequential losses incurred by you, including but not limited to, loss of profit, loss of business opportunity, or loss of goodwill, as a result of non-delivery, delayed delivery, or any product defects except to the extent required by law.
Users are prohibited from using our website for unlawful purposes or in a manner that could damage, disable, or impair the operation of the website or interfere with others’ use. All content on the website, including logos, brands, descriptions, and images, are the intellectual property of Flowers Hampstead or our licensors. You may not copy, reproduce, or distribute our website content without our express permission.
We handle your personal information in accordance with applicable UK data protection laws. Details on how we collect, use, and protect your personal data can be found in our Privacy Policy, available on our website. By placing an order, you consent to the collection and use of your information as required to fulfil your order and maintain our customer service standards.
Flowers Hampstead reserves the right to update or modify these Terms at any time without prior notice. Any changes will take effect immediately upon publication on our website. It is your responsibility to check for updates prior to placing an order. If you continue to use our services following an amendment, you will be deemed to have accepted the revised Terms.
These Terms and any contracts entered into as a result of your use of our website are governed by the laws of England and Wales. Any disputes or claims arising will be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these Terms is found to be invalid, unlawful, or unenforceable to any extent by a competent authority, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
If you have any questions or concerns about our flower delivery services, your order, or these Terms & Conditions, please refer to the contact details and enquiry channels provided on our website. We strive to resolve all queries as promptly and efficiently as possible.
These Terms & Conditions apply to all customers purchasing online with Flowers Hampstead, including those residing in Hampstead and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 25 S End Rd, Hampstead, London, NW3 2PT.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hampstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hampstead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
